IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Michigan State University
Skills you'll gain: Peer Review, Storytelling, Editing, Proofreading
Beginner · Course · 3 - 6 Months

Skills you'll gain: Customer Success Management, Crisis Management, Customer Relationship Building, Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer Data Management, Employee Onboarding, Customer experience improvement, Company, Product, and Service Knowledge, Performance Metric, Business Metrics, Key Performance Indicators (KPIs), Account Management, Stakeholder Engagement, Operational Excellence, Product Knowledge, Customer Insights, Smart Goals
Beginner · Course · 1 - 3 Months

Skills you'll gain: Chef (Configuration Management Tool), Infrastructure as Code (IaC), Virtual Machines, Amazon Web Services, Amazon Elastic Compute Cloud, Application Deployment, Cloud Computing, Nginx, Remote Access Systems, Package and Software Management, Development Environment, Automation, System Configuration
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Smart Goals, Concision, Performance Metric, Marketing Communications, Goal Setting, Digital Marketing, Internal Communications, Communication, Strategic Communication, Marketing Effectiveness, Business Writing, Team Management
Beginner · Course · 1 - 4 Weeks
Scrum Alliance
Skills you'll gain: AI Product Strategy, Product Planning, Brainstorming, Product Strategy, Generative AI, Strategic Decision-Making, Customer Insights, Market Analysis, Data-Driven Decision-Making, Market Research, Forecasting, Data Analysis
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Due Diligence, Backlogs, Postman API Platform, Strategic Decision-Making, Data Integrity, Data Maintenance, Needs Assessment, Product Knowledge, Technical Management, Stakeholder Communications, Data Manipulation, Requirements Analysis, Process Analysis, Automation, Restful API, Application Programming Interface (API), Business Requirements, Vendor Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: SQL Server Reporting Services, Microsoft SQL Servers, Business Reporting, Business Intelligence, SQL, Interactive Data Visualization, Data Visualization, Microsoft Development Tools, Microsoft Visual Studio
Mixed · Course · 1 - 3 Months

University of London
Skills you'll gain: Storytelling, Persuasive Communication, Empathy, Rapport Building, Strategic Communication, Communication Strategies, Communication, Interpersonal Communications, Target Audience, Workplace inclusivity, Verbal Communication Skills, Influencing, Presentations, Diversity Awareness, Adaptability, Active Listening, Collaboration
Beginner · Course · 1 - 4 Weeks

Kennesaw State University
Skills you'll gain: Six Sigma Methodology, Lean Six Sigma, Root Cause Analysis, Lean Methodologies, Process Improvement, Data Collection, Quality Improvement, Process Optimization, Correlation Analysis, Statistical Hypothesis Testing, Kaizen Methodology, Process Analysis, Probability Distribution, Regression Analysis, Business Process, Statistical Process Controls, Quality Management, Team Management, Continuous Improvement Process, Project Management
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Apache Spark, PySpark, Performance Tuning, Data Pipelines, Data Processing, Systems Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Marketing Budgets, Correlation Analysis, Customer Analysis, Marketing Analytics, Customer Retention, Customer Insights, Statistical Methods, Advanced Analytics, Marketing Effectiveness, Statistical Hypothesis Testing, Predictive Analytics, Product Strategy, Statistical Modeling, Analytics, Customer Engagement, Statistical Analysis, Data-Driven Decision-Making, Customer Acquisition Management, Predictive Modeling, Marketing Channel
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Time Series Analysis and Forecasting, Financial Forecasting, Forecasting, Trend Analysis, Advanced Analytics, Predictive Modeling, Predictive Analytics, Data-Driven Decision-Making, Business Analytics, Supervised Learning, Business Metrics, Market Data, Generative AI, Financial Management, Strategic Decision-Making, Market Intelligence, Statistical Analysis, Model Evaluation, Data Storytelling, Applied Machine Learning
Intermediate · Specialization · 1 - 3 Months