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Learner Reviews & Feedback for Brand Management: Aligning Business, Brand and Behaviour by University of London

4.9
stars
7,830 ratings

About the Course

Professor Nader Tavassoli of London Business School contrasts traditional approaches to branding - where brands are a visual identity and a promise to customers - to brands as a customer experience delivered by the entire organisation. The course offers a brand workout for your own brands, as well as guest videos from leading branding professionals. The aim of the course is to change the conception of brands as being an organisation's visual identity (e.g., logo) and image (customers' brand associations) to an experience along "moments-that-matter" along the customer journey and, therefore, delivered by people across the entire organisation. Brands are thus not only an external promise to customers, but a means of executing business strategy via internal brand-led behaviour and culture change. You will learn and practice the following skills: 1. How to build brands from a broad organisational perspective 2. How to lead brand-led culture change with human resource practices at the core (i.e., brand as a lever and not just an outcome) 3. How to build brands in multi-brand companies, across cultures and geographies 4. How to measure brand health in new ways, that is, internally in addition to externally 5. How to value and capture returns to brands across the organisation - introducing the new concept of employee-based brand equity - and how this is different from the valuation of brands as intangible assets. This course allows you to develop the following aspects of yourself: 1. Head. Gain a deeper understanding of the evolving practice of brand management, one that goes further than practiced in most organisations today 2. Heart. Be motivated to engage in delivering your own brands – regardless of where you are in your organisation – thereby creating superior value for customers and for your organisation 3. Hands. Translate learnings into action. As Confucius is supposed to have said: “I hear and I forget. I see and I remember. I do and I understand.”...

Top reviews

CS

Apr 23, 2021

Loved the approach, found it really interesting as most concepts were explained using case studies. Would highly recommend this one to anyone who is interested in understanding the concept of Brand.

HS

Apr 3, 2020

Very Interesting and fun course and great explanation by the instructor. Just the interview videos were a bit too many and too long which could be reduced.Overall had a great time doing this course.

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By Gareth o

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Dec 3, 2023

Amazing!

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Feb 15, 2023

Amazing!

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Jul 14, 2022

Perfect!

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Jun 9, 2022

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Apr 27, 2022

too good

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Sep 20, 2021

I loved!

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Jul 19, 2021

thankyou

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Feb 16, 2021

Engaging

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Jan 7, 2021

AMAZING!

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Jul 5, 2020

5 stars

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May 20, 2020

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Mar 10, 2020

Amazing!

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Jun 30, 2023

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May 10, 2022

so good

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Nov 25, 2021

awesome

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Aug 31, 2021

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Jul 8, 2021

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Jun 21, 2021

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Jun 7, 2021

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Nov 10, 2020

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Sep 23, 2020

awesome

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Sep 16, 2020

awesome