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Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.5
stars
1,183 ratings

About the Course

This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required....

Top reviews

SG

Apr 20, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

CC

Feb 23, 2022

T​his was a great course on Conflict Resolution. I really feel like it is beneficial for anyone in the work place and especially supervisors.

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201 - 225 of 306 Reviews for Conflict Resolution Skills

By HAMAD M

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Feb 11, 2026

لايوجد

By LAMA D S A L D S A

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May 18, 2025

ممتازه

By MANAL M A A M M A A

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Apr 25, 2025

ممتازة

By guillermo o

•

May 23, 2016

great!

By NOOF A

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Feb 16, 2026

ممتاز

By HBH H A H H A

•

Nov 7, 2025

Nice…

By Jibin V

•

Oct 12, 2022

Good

By Shaniko K

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Apr 19, 2018

Great

By Dr.Alaa Z

•

Jan 31, 2016

Great

By Stelin

•

Nov 28, 2024

good

By Mohd N

•

Sep 13, 2024

nice

By Sourav G

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Aug 20, 2024

good

By Dharmendra B

•

Nov 26, 2022

good

By Manal J

•

Mar 29, 2021

Good

By Awarun T

•

Jun 5, 2017

good

By GHALA F

•

Apr 22, 2025

واو

By Sam'un M

•

Sep 26, 2020

Yes

By Praveen I

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Oct 18, 2022

.

By Yogesh T

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Jan 17, 2020

G

By Hemendar P

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Jun 1, 2016

It's an excellent course from University of California, Irvine.

I would appreciate the course curriculum designers and faculty who have delivered the course through examples and case studies.

Looking forward for the more informative courses like this.

Regards,

Hemendar Pusa

Professional Social worker and Special Educator

India

By Lothar H

•

Nov 3, 2015

short and sweet. The course is quite short but covers the true essentials of conflict resolution in a professional environment. the only reason why I did not give five stars: the concept of Active Listening, although mentioned all over the course is not really well explained.

By Binita D

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Mar 20, 2020

The course was helpful in understanding and dealing with conflict. I was expecting to have more situations to be mentioned as every case is different from the other, and more cases gives you better understanding regarding dealing with different situations better.

By Patsarachaya C

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May 21, 2020

It is a good content but your work could be copied by your peers . It should have some investors ,so that learners can do thier works by themselves that would help them to truly improve their conflict resolution skills.

By Angelica

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Jan 22, 2016

Es un buen curso que ayuda a tener una mejor perspectiva de cómo enfrentar problemas en generar y llegar a una solución del mismo donde se pueda llegar a la meta común con el mejor propósito.

By Tabitha G

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Dec 14, 2015

I do love the content of this course, however I do wish we saw more scenarios play out when trying to get a point across. This course is just harder to obtain for me memory wise.