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**Subject: Feedback on Google Cloud Certification Course – "Getting Started with Cloud Storage and Cloud SQL" Lab** Sir, After completing the **"Getting Started with Cloud Storage and Cloud SQL"** lab in the **Google Cloud Fundamentals: Core Infrastructure** course, I feel compelled to share my feedback, which I hope will help improve the experience for future students. While I’ve technically completed the module, I must express my **extreme frustration** with the process. The lab was far from what I expected in a professional certification course, and it became more of an obstacle course than a learning experience. Here are some of the critical issues I encountered: 1. **Lack of Lab Demos and Clear Instructions**: There was no clear **demo setup** provided, and the instructions were vague in many parts. As a result, I wasted a lot of time navigating errors that shouldn’t have happened. Technology should be able to pinpoint where problems occur, or at the very least, the course content should have clear roadblocks or warnings to prevent common mistakes. 2. **Out-of-Sync Content**: The instructions seemed out of sync with the expected tasks. This added a layer of confusion and led to unnecessary rework. It was clear that the lab wasn’t properly tested for consistency, and this caused significant delays. 3. **Lack of Support**: When I reached out for support, the responses were largely **ineffective** and didn’t resolve the issues I was facing. At a certain point, the lack of helpful guidance only intensified the frustration. While I have **technically finished** the course, the experience was extremely taxing and has left me **questioning the quality of the material**. A course like this should help students build confidence in cloud technologies, not leave them feeling demoralized by endless errors and unclear steps. I genuinely hope this feedback is taken seriously. In the future, I would strongly recommend that the course **include detailed, real-life demo setups**, offer clearer instructions, and have more robust support to help navigate the course content. Otherwise, students will only find themselves battling these obstacles with little to no direction. While I learned valuable content, I will be **very cautious** before engaging with any further Google Cloud programs, as the **extreme frustration** and **lack of professional support** make it difficult to recommend this course to others. Thank you for the learning experience, but there’s a lot of room for improvement.

The videos are too complex with the use of meaningless words and too quickly read out, with little context. The quizzes are too difficult as the videos do not use the same words or descriptions as used within the quiz. Different terminology without clear explanations. Even a google search for the questions being asked doesn't provide the correct answer or term that the quiz had as it's answers? That's not fair at all with a course at this 'basic level'. The labs are hit and miss and mostly take longer to provision than is given to complete the lab. I support enterprise networks, storage and server infrastructure, I'm not a programmer and like to know why I'm doing something and what to expect from the outcome, rather than type this, do that, click this, well done you've completed that module??? I'm not sure what some of the services in this course a 'normal business' would use and for what purpose either.

If you have to come out of the Deployment Manager and Stackdriver Lab for any reason, make sure you completely close ALL browsers as the Lab will try to use the old credentials. First attempt I had to abandon due to time issues. Second attempt, I kept getting permission errors (due to 'stale' credentials). Third attempt, I followed everything to the letter but when creating the VM instance, it generated an error. I tried to create it again but it said it could not create an existing instance. I went to verify the instance and it wasn't there. There is no documentation on the course as to how you can proceed from there. Almost 2 hours spent solely on the Lab and haven't got past the first 'Check my progress'.

Some instructions are not accurate or was created using a different UI layout in mind. The google labs sometimes opens new Beta UI by default and this is very confusing to someone new to GCP and will most likely get errors. Also there is a certain bug that I encountered

1) Google always asks for SMS verification whenever I try to create a lab (only when using my laptop that I originally used in the Philippines. Now I am in San Diego)

2) Eventually after a few days aside from asking for SMS verification it suddenly challenges me to RECOVER the auto generated qwiklabs account, which is impossible. This unpredictable and unexplained took me twice the time I needed to finish the Courses.

This is more an overview of Google Cloud products than a course. Often it feels like learning advertisements by heart.

It could be significantly improved by making it more objective. Also it should focus more on the HOW than on the WHAT. For example, look how containerization is introduced. We hear the advantages of containers before being told what a container really is. If the course would FIRST tell us what a container is, then the list of advantages and disadvantages would make a lot more sense. If I may put it bluntly: a course for technicians should be made by technicians, not by Marketing & PR.