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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
1,634 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

DE

Dec 18, 2022

Awesome introduction to CRM and sales! Not exactly what I imagined this course would cover but not in a negative way. Thanks!

BM

Dec 16, 2021

Great course, starts with basics of sales and finishes with intro to Salesforce and CRM, can't wait to dive deeper!

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201 - 225 of 324 Reviews for Sales and CRM Overview

By Satyanarayana K

•

Jul 1, 2025

Great !!

By Gabriel J

•

Apr 11, 2025

powerful

By Imen S

•

Jan 2, 2025

perfecto

By Rafaela B

•

Sep 14, 2021

amazing!

By Daffa R P

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Sep 8, 2024

helpful

By HSINYU L

•

May 7, 2024

Awesome

By Sofia B

•

Nov 3, 2024

ottimo

By SARAH S O A S S O A

•

Dec 3, 2023

ممتازه

By Tica R M

•

Sep 29, 2024

great

By Nick C

•

Sep 19, 2024

Great

By ALYAMAMAH A A A

•

Jan 25, 2024

جميله

By Thotakura G

•

Sep 21, 2022

Good

By Muhammed E G

•

Jun 9, 2022

great

By AVULA T

•

Jan 22, 2026

GOOD

By Jolly A

•

Feb 16, 2025

Good

By Николай У

•

Sep 25, 2024

Good

By Alsafi F S

•

Jul 1, 2024

good

By Sekh A H

•

Oct 9, 2023

nice

By Anupam R

•

Aug 21, 2023

good

By M v s s

•

Sep 4, 2021

good

By Дмитро М

•

Oct 26, 2025

top

By Victor C

•

Jun 2, 2025

Bom

By Benerd S

•

May 14, 2022

hhh

By Chineze A

•

Jun 14, 2024

,

By Brandon R

•

Mar 6, 2022

This was a very useful and informative course for anyone interested in learning the basics of CRM principles. The reading materials are interesting and well-presented. The course has very informative slides that you can download or copy for your own personal notes. I have taken many courses on Coursera and often find that note-taking is a difficult task. This course spent time preparing the learning materials and they are worthy of keeping for future reference. Once the course introduces the Trailhead learning platform, the course changes quite a bit, as you are now completing SalesForce learning modules and veriying your badges into the Coursera course. The Trailhead platform is robust, so I expect the additional classes in this specialization to become increasingly more difficult.