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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
163,748 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

EG

Oct 1, 2023

This course is very informative. Right from basics, all fundamental concepts are covered. I highly recommend anyone who wants to learn in depth knowledge of what IT is all about. Great course so far!

JM

Feb 15, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

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6976 - 7000 of 10,000 Reviews for Technical Support Fundamentals

By Luciano F Q

Jan 25, 2026

La verdad me ayudo bastante para aprender nuevos conceptos y habilidades para el actual trabajo que tengo. Gracias!!!

By samuel c

Aug 20, 2025

A very good starting point to understand IT. Great for beginners like me and it goes in a lot of very useful details.

By fatima z d

Jul 20, 2025

A big thank you for this course! It was well-organized and full of practical knowledge. I truly appreciate your work.

By Marilyn D

Apr 24, 2025

I appreciated that this course provided a lab it helped to apply the lesson overviews. I would recommend this course.

By Nick C

Mar 5, 2025

very interesting and engaging. Made me feel encouraged and confident in my ability to tackle the rest of the courses!

By Layla J

Feb 1, 2025

This course was a wonderful introduction to IT support. It made me feel like my goals and aspirations are attainable!

By Zoe Z

Aug 31, 2024

Lots of clear videos, visuals glossaries. A nice overview of the industry for people getting started in Tech support.

By Paul J

Nov 19, 2023

i really enjoyed the class and tlearned alot of new things and hope in the future to get in torch. Thanks google team

By Steven P

Sep 14, 2023

I like it, I learned the foundations, I have learned in the past but its been so long that this was a good refresher.

By Rizwan U H

Jul 30, 2023

An Amazing course from best professionals. Thanks Coursera, Google and IRM for providing such an innovative platform.

By Anthony m

Jun 29, 2023

Has help me to appreciate more on how technology has advanced and learn a lot about troubleshooting. Thank you Google

By Dimitrios D

Apr 11, 2023

Just started my courses. The teaching method looks so easy and understandable

Exceptional job gentlemen !!!

Thank you

By Suthirak P

Feb 8, 2023

Introduce you to a lot of the basic of IT. The video production is high as well. Really fun to go through the course.

By Zamir Q

Feb 8, 2023

this course taught me to think like google. I learned how to act and behave like a primary IT professional. thank you

By Skyler E

Oct 17, 2022

Nice intro for IT, good basis for terminology alongside good foundation to expand upon the complex subjects further.

By Luis A

Oct 12, 2022

Helped me understand the foundations of a coumputer architecture and give an overview of the technical support role.

By Macedo J

Aug 19, 2022

Ótimo curso para imergir na tecnologia da informação. Somente acessando você terá a sensação que eu senti ao praticar

By Sabbar B Z E

Aug 1, 2022

(Google IT Support Professional Certificate)

It requires time, dedication, and commitment, It was worth it...Excellent

By cyril c g

Aug 1, 2022

This course is very inhteresting and i can say i have the basics of all the it courses out there through this coursse

By Daphne K

Jul 23, 2022

Very infomative and motivational. Best take away was I may not know all of the answers but I am excited to find them.

By Amaan M

May 7, 2022

It's really very nice course and very helpfull to students and any one who want a growth and change in their career.

By Trinh A N

Apr 26, 2022

Great course! Highly recommend this for anyone who is interested in learning about how computers and IT support work.

By diallo a

Mar 31, 2022

I really love this course. I have learned very useful things about binary code, customer service, troublshooting, ...

By Atila S

Feb 22, 2022

Thought it would be hard, really motivating to see how easy it was. Good intro topics to begin with, nice work team!!