Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
163,748 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

EG

Oct 1, 2023

This course is very informative. Right from basics, all fundamental concepts are covered. I highly recommend anyone who wants to learn in depth knowledge of what IT is all about. Great course so far!

JM

Feb 15, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

Filter by:

7501 - 7525 of 10,000 Reviews for Technical Support Fundamentals

By Khan N

May 11, 2019

Great learning. As stated, it is a fundamental course which give you an insight before taking on other courses.

By Stanley L

May 2, 2019

Good course content but please include a summary PDF of all the slides used in the course for revision purposes

By Bryan M

Jan 24, 2019

This course builds a great base for the understanding of the basic knowledge of a Technical Support Specialist.

By Deleted A

Jul 30, 2018

Very help. Felt like a refresher for information I already knew and enjoyed learning some new concepts as well.

By vishnu

Jul 20, 2018

This is one of the best course I have ever taken . Labs are really awesome and explanations are clear to follow

By John N

Apr 24, 2018

I’m a former IT consultant from 15 years ago. This course is a great overview and introduction into IT support!

By Eric S

Oct 27, 2025

This is very good for foundational knowledge or if you are just needing a refresher on some of your knowledge.

By Jesus E J

Aug 14, 2025

Very informative, and this course does a great job at breaking down the fundamentals of information technology

By Fernando

Apr 9, 2025

Excelente en el contenido y muy claro los temas, para alguien que va empezando en este rubro de la tecnología.

By Mikhail L

Feb 25, 2025

Detailed and easy to understand even for very beginner. But still useful for those who know some basics in IT.

By Nenye L

Feb 12, 2025

This course has really opened my eyes to the things i don't know about IT support. i fine the course inspiring

By judica k

Jun 17, 2024

Thanks google for Good course i hope can help me to start living again after loosing hope in gaining knowledge

By Deleted A

May 12, 2024

very easy to follow along. At times it does spend too much time on certain topics but overall very good. 4.8/5

By Melissa M

Jun 11, 2023

I enjoyed the process. It was very insightful and detailed. I will definitely recommend to family and friends.

By His a

May 1, 2023

The course was well organized and thorough it helps you to learn the fundamental skills of an IT Support role.

By Ambrish K

Mar 26, 2023

This is an excellent course to understand the IT into from zero to deep and love the way course is customized.

By Joseph O

Oct 8, 2022

Want to say a big thank you to Coursera, you have really helped me in kickstarting my IT career on a new level

By Ramon B

Jun 28, 2022

alot of great information learned that I didn't know about, made course easy to understand and gain knowledge

By Firoz A

Jun 24, 2022

I am very much happy about this learning path by Google with Coursera.

Thank you all

Thanks for this opportunity

By kevin v

May 19, 2022

This was awsome. Ive taken some other classes on coursera that should be looking at your work as an example!!!

By Paul N

Jan 23, 2022

One of the best decisions I made! I would highly recommend this to anyone who wishes to begin their IT career.

By Harsh P

Jan 19, 2022

Google IT Support course is a beautifully curated course for beginners that you you will find on the Internet.

By R N G

Jan 15, 2022

I really enjoyed this course because it started at beginner lever, like I hoped it would! Excited to move on!

By AGOGO G

Dec 30, 2021

I am grateful to the teachers in this course and to Google it was an enjoyable experience. Thank you very much

By Aleksandra B

Nov 22, 2021

I am very satisfied with the course - Everything was very well explained with a lot of examples and exercises.