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Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

4.5
stars
2,846 ratings

About the Course

This comprehensive course delves into operations management and process improvement principles and techniques, providing you with the knowledge and skills necessary to identify and eliminate inefficiencies in your organization. You will gain a solid foundation in operations management by analyzing key concepts such as cost-quality trade-offs, the efficiency frontier, and system inhibitors. Get ready to delve into process analysis, where you'll identify and analyze steps in a process, implementing changes for enhanced outcomes. With practical exercises, including creating process flow diagrams and capacity calculations, you'll strengthen your analytical skills firsthand. Experience the power of optimizing flow within operations as you uncover waste sources and design efficient processes for maximum output, reduced costs, and heightened customer satisfaction. An in-depth exploration of Little's Law will equip you to make informed decisions on capacity planning and process improvements, optimizing inventory levels, reducing lead times, and enhancing supply chain coordination. Additionally, you'll learn to effectively manage variability, laying the groundwork for consistent and exceptional quality standards. Statistical analysis, problem-solving methodologies, and real-time information utilization will empower you to tackle issues, find root causes, and foster continuous improvement. Throughout the course, the focus remains on driving improvements and achieving excellence. Analyze, improve, and reimagine how work gets done, armed with the necessary tools and frameworks to enhance work processes across diverse industries. Join this course to analyze, improve, and reimagine how work gets done and to acquire the necessary tools and knowledge to make meaningful improvements in your organization's operations....

Top reviews

KR

Aug 25, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!

AS

Apr 28, 2020

Absolutely loved this course. It was wonderful to realise how seemingly tiny changes can affect an operation so drastically and the use of statistics to fix such issues is very elegant.

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376 - 400 of 654 Reviews for Introduction to Operations Management

By Hugo M V

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Apr 17, 2020

Excellent content

By Santhosh K

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May 26, 2018

Lot of insights..

By Balakumar P R

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Jan 22, 2026

Excellent Videos

By MOHAMMED I

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Sep 1, 2024

help full course

By sibgha n

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Jun 11, 2024

excellent effort

By J I A

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Apr 24, 2022

excellent course

By José M A A C

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May 19, 2020

Excelent Course!

By Anurag r

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May 30, 2018

Excellent Course

By Matthew F

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May 2, 2018

Excellent class!

By OUMAROU O

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Apr 11, 2017

simple and clear

By PRABHAT K

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Jan 29, 2017

excellent course

By Orlando L

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Sep 1, 2025

excelente curso

By Sudeep V

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Oct 3, 2016

Very organized.

By John B

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Jul 1, 2024

Very engaging.

By Senthil V

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Sep 27, 2020

great lecturer

By Luiz F T d S

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Dec 16, 2017

Outstanding!!!

By José M L

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Jun 12, 2020

Excellent !!!

By 苗禹

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May 30, 2017

非常棒的运营管理概论课程！

By Yash R P

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Sep 23, 2022

great start

By Ethan O

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Aug 5, 2020

Great intro.

By Lingjian K

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Apr 13, 2017

Great course

By Patrick J

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Jun 1, 2016

Good Course.

By Sagar S

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Dec 31, 2015

Nice lecture

By SAMRUDDHI A B

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Sep 8, 2024

Nice course

By wagner n d d

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Nov 21, 2018

Otimo curso