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Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.5
stars
1,149 ratings

About the Course

This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required....

Top reviews

SG

Apr 20, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

TN

Oct 4, 2023

good practical skills for understanding and dealing with conflict in the workplace, Najla is particularly impressive in the way she presents and delivers the course.

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126 - 150 of 294 Reviews for Conflict Resolution Skills

By Nikos K

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Jul 10, 2020

Accumulated knowledge !!!

By wenli H

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Jan 16, 2020

it is a brilliant course!

By Ganesh 5

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Jul 25, 2022

Well knowledgable course

By Vijay D

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Dec 15, 2025

Informative , Nice one

By Ольга Г

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Dec 2, 2025

It`s very cool course!

By Juan C B D L

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Oct 22, 2021

Buen curso y concreto.

By Carmela D C

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Sep 14, 2025

extremely interesting

By Winston A W

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Jul 23, 2020

Excellent, thank you.

By Fernando O

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Apr 22, 2016

Simple and practical!

By Afolabi D T

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Jul 20, 2020

good and professionl

By Fatai J

•

Feb 15, 2016

A must-learn for ALL

By Корнев Н А

•

Oct 14, 2025

Очень информативнно

By Manoj B

•

Nov 4, 2024

Very helpful course

By Crescent M

•

Oct 7, 2023

Enjoyed the course.

By Tess M

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Sep 29, 2020

Nice and short too!

By Odette G G M

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Aug 13, 2020

Excelente contenido

By Okpeyeaghan O P

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Jul 11, 2020

Thank you very much

By Parulekar P S

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Jul 22, 2020

Wonderful course!

By KEWARIN S

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May 8, 2020

well explained 🙏

By Naresh K L

•

Apr 21, 2017

Excellent course.

By Sharat S (

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Nov 27, 2025

excellent course

By FARUKH S

•

Aug 21, 2024

Excellent course

By Udbhav T

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Jul 30, 2020

Very Nice Course

By Aparajita S

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Jun 20, 2020

Excellent course

By Timir P

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Jun 19, 2020

Excellent course