Course Description: The ITIL V4 Service Management Concepts course offers a comprehensive exploration of the latest version of the Information Technology Infrastructure Library (ITIL), focusing on the fundamental principles, concepts, and practices essential for effective service management in modern organizations. This course is designed to equip participants with a solid understanding of ITIL V4 framework, which is globally recognized as the standard for IT service management. Through a combination of theoretical learning and practical application, participants will gain insights into how ITIL V4 principles can be applied to enhance service delivery, optimize processes, and drive business value. Key topics covered in this course include: 1) Introduction to ITIL V4: Participants will gain an overview of the ITIL V4 framework, its evolution, and its relevance in today's digital landscape. 2) Service Management Principles: Exploring the core principles that underpin effective service management, including the focus on value, the guiding principles, and the service value system. 3) The Four Dimensions of Service Management: Understanding how organizations can integrate the four dimensions—organizations and people, information and technology, partners and suppliers, and value streams and processes—to support holistic service management. 4) Continual Improvement: Exploring the importance of continual improvement in service management, including the role of measurement and metrics, and the application of the ITIL continual improvement model. By the end of this course, participants will be well-equipped to contribute effectively to their organization's service management initiatives, leveraging ITIL V4 best practices to drive efficiency, innovation, and business success.
RD
Excellent introduction that explains ITIL V4 service management concepts with clarity, preparing learners for certifications and real-time industry applications successfully.
JJ
The ITIL V4 Introduction course offers clear insights into service management practices and principles. The examples helped me connect theory with real business situations.
LG
This course does a phenomenal job explaining the interplay between partners and suppliers. It provides a balanced, comprehensive view of the entire modern IT service ecosystem.
RB
The instructor explains service management concepts with amazing clarity, focusing heavily on modern, agile environments. It felt less like a lecture and more like a masterclass
VD
A helpful and beginner-friendly introduction to ITIL V4. The course explains service management concepts clearly, with real-world relevance, making it easy to understand and apply in IT roles.
HM
Introduces core ITIL v4 service management concepts with clear explanations, interactive examples, and real‑world scenarios, ideal for aspiring service managers.
KB
A fast-paced yet thorough introduction to ITIL 4. It covers all the essential concepts with a level of professional clarity that is rare in technical training. Simply outstanding and effective.
SA
This ITIL V4 course perfectly bridges traditional ITSM with modern Agile practices. The concepts of value co-creation and the Service Value System were explained brilliantly.
YP
A well-explained introduction to ITIL V4. It covers the essentials of service management with clear examples, making it easy for beginners to understand and relate to real IT scenarios.
SJ
The module on service relationships is incredibly unique. It defines the roles of providers and consumers with a professional precision that is rarely found in other courses.
IP
This course gives a solid overview of ITIL V4 and its relevance in modern service management. The content is well-organized and easy to grasp. Highly recommended for professionals and students alike.
KP
A solid starting point for understanding ITIL V4. The course breaks down complex service management concepts into simple terms, making it easy to grasp and apply in real-world IT environments.
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Videos are mostly read and not much explained. Explanation should not be another text on the video, rather a rappresentation of the topic.
This course was a huge disappointment. If there was an option to give zero stars I would do that. The content, which consisted of a series of monotonous lectures reading directly from slides, was filled with typos and mispronunciations. The examples provided were confusing and poorly explained, making it difficult to understand the material. What was most frustrating was the lack of engagement. I was genuinely excited to learn about ITIL 4, but this course was so boring it felt like torture. The tests were also problematic, with poorly worded questions and incorrect answers that contradicted information from more reliable sources. I would not recommend this course to anyone.
After completing course 1, I am electing to switch to an alternative learning platform. I found a significant disconnect between the course’s video content and its quizzes. The quizzes frequently tested concepts that were never explained in the videos, creating a frustrating experience where I was unable to answer questions based on the provided material. The course also presented factually incorrect information, such as misclassifying Knowledge Management as a Service Management Practice when it is actually a General Management Practice in the official ITIL V4 framework. This poor alignment and inaccuracy makes the course unreliable for learning the ITIL framework correctly.
I was looking forward to this course, but unfortunately, it did not meet expectations. The instructor mainly read directly from the presentation slides without adding any meaningful explanation or context. This made the sessions feel passive and monotonous rather than informative.
This course is a decent high-level overview, and if you're looking for a simple way to get a certificate of completion then this will be great for you. However, if you're looking for a course that will teach you something actionable you may be disappointed.
Die Folien werden vorgelesen, Lernen passiert bei Beantwortung der Fragen.
Very dry and systematic
Strengths: Covers the full ITIL V4 Foundation syllabus. Includes quizzes and assignments for each module. Accessible through Coursera Plus. Areas for Improvement: Engagement & Delivery The instructor’s tone is extremely monotone, making it hard to stay focused. Videos are very short and lack depth, often just reading bullet points without explanation. No real-world examples or scenarios to show how concepts apply in practice. Content Quality Feels fragmented and abstract, terms are introduced without context or practical application. Minimal visual aids or interactive elements; mostly static slides. Does not provide clarity on why these concepts matter or how they fit into IT operations. Learning Experience Difficult to conceptualize the material because it’s presented as isolated definitions. Lacks storytelling or case studies that could make the framework relatable. Overall, the course feels like reading a glossary rather than learning a methodology. Impact on Learners: Learners who need certification prep will struggle to retain information due to the dry delivery. Requires heavy supplementation from external resources to make sense of the material. Recommendation: Add real-world examples, scenario-based exercises, and longer, more detailed videos. Improve instructor engagement and pacing.
The course is informative but has several issues: 1. The entire course is just reading the slides, no explanation given apart from the lines on the slides. 2. The lesson numbering in the modules are not clear and when you have to refer to them from the assessment, its nearly impossible 3. The assessments in the middle of modules come with questions that were discussesed in the subsequent lessons. 4. A feedback lesson at the end of assessment with proper explanations for the answers would be welcome. Some answers doesn't make sense 5. Still not sure why most of the video's were less than 5 min and split into 1,2 mins. All relevant info can be put in one video with 10 mins rather than splitting and shot videos.
Nothing but word definitions given in 1-2 min clips. No working examples given. Test ask questions on topics/scenarios that have not been covered yet. In the first module you just learn the terminology and textbook definitions and then need to explain how to sell this framework to a stakeholder and explain how it can help them integrate AI into their business. For a beginner, the modules do not provide enough information to properly answer these questions. I found a better course on this elsewhere.
The trainer's English accent is making it more difficult to understand the course, while the explanations are often confusing and complicated. Also, the videos are not organized well (when answering incorrect to a quiz question, you get a wrong info about what video you have to watch in order to get the answer)
mutiple times there are questions asked in the tests that are not covered in the material. I thought I was missing something, so I went to the transcript to see if I could find the answers and the info was not there
An impressive introduction to ITIL V4 service management. The course content is clear, practical, and relevant, ensuring learners gain confidence in applying ITIL concepts within organizational IT practices.
The course provides solid foundational knowledge of ITIL V4, presenting service management concepts clearly while encouraging critical thinking and professional application in real-world IT environments.
A great entry-level overview of ITIL V4 Service Management. The material is straightforward and engaging, providing a solid understanding of key principles and practices used in today’s IT environments.
An excellent overview of ITIL V4 Service Management concepts. The content is well-structured, easy to follow, and ideal for newcomers looking to understand IT service delivery and support fundamentals.
A clear and concise introduction to ITIL V4 Service Management. Great for beginners—explains key concepts well with practical examples. Helps build a strong foundation in modern IT service practices.
This course gives a solid overview of ITIL V4 and its relevance in modern service management. The content is well-organized and easy to grasp. Highly recommended for professionals and students alike.
A professionally designed course that simplifies ITIL V4 service management concepts. Excellent for both beginners and professionals wanting to grasp the essentials of ITIL in a practical manner.
A fast-paced yet thorough introduction to ITIL 4. It covers all the essential concepts with a level of professional clarity that is rare in technical training. Simply outstanding and effective.