Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

Provide World-Class Customer Support, And Delight.

Learn how to delight clients, how to use empahty in customer service, and to deal with angry clients

Alex Genadinik

Instructor: Alex Genadinik

Included with Coursera Plus

Get in-depth knowledge of a subject

from 8 reviews of courses in this program

Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject

from 8 reviews of courses in this program

Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Use empathy and emotional intelligence in customer service

  • Learn how to handle angry clients, and turn them into happy, loyal clients

  • Improve your overall customer service skills

Details to know

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Taught in English
Recently updated!

March 2026

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Specialization - 11 course series

What you'll learn

Skills you'll gain

Category: Customer experience strategy (CX)
Category: Social Media Marketing
Category: Client Support
Category: Conflict Management
Category: Service Management
Category: Customer Relationship Building
Category: Service Recovery
Category: Personalized Service
Category: Customer experience improvement
Category: Customer and Client Support
Category: Active Listening
Category: Social Media Management
Category: Customer Engagement
Category: Customer Service
Category: Customer Inquiries
Category: Drive Engagement
Category: Customer Support
Category: Client Services
Category: Customer Complaint Resolution
Category: Customer Retention

What you'll learn

Skills you'll gain

Category: Standard Operating Procedure
Category: ChatGPT
Category: AI Personalization
Category: Self Service Technologies
Category: Prompt Engineering
Category: Customer experience strategy (CX)
Category: Personalized Service
Category: AI Integrations
Category: Customer Inquiries
Category: AI Enablement
Category: Customer Support
Category: Customer Service
Category: Generative AI Agents
Category: System Configuration
Category: Customer experience improvement
Category: Product Support
Dealing With Angry Customers In Customer Service

Dealing With Angry Customers In Customer Service

Course 3, 1 hour

What you'll learn

Skills you'll gain

Category: De-escalation Techniques
Category: Customer Service
Category: Communication
Category: Service Recovery
Category: Customer Relationship Building
Category: Communication Strategies
Category: Empathy & Emotional Intelligence
Category: Customer Retention
Category: Verbal Communication Skills
Category: Emotional Intelligence
Category: Customer Complaint Resolution
Category: Customer Support
Category: Empathy
Category: Customer experience improvement
Category: Conflict Management
ADVANCED Emotional Intelligence

ADVANCED Emotional Intelligence

Course 4, 3 hours

What you'll learn

Skills you'll gain

Category: Self-Awareness
Category: Empathy
Category: Emotional Intelligence
Category: Empathy & Emotional Intelligence
Category: Psychology
Category: Creativity
Category: Personal Development

What you'll learn

Skills you'll gain

Category: Empathy
Category: Customer Service
Category: Customer Relationship Building
Category: Compassion
Category: Client Services
Category: Customer Advocacy
Category: Emotional Intelligence
Category: Customer Engagement
Category: Brand Loyalty
Category: Non-Verbal Communication
Category: Customer Retention
Category: Personalized Service
Category: Customer and Client Support
Category: Active Listening
Category: Customer Support
Category: Interpersonal Communications
Category: Customer experience improvement

What you'll learn

Skills you'll gain

Category: Advocacy
Category: Competitive Analysis
Category: Customer Retention
Category: Thought Leadership
Category: Loyalty Programs
Category: Driving engagement
Category: Customer Advocacy
Category: Brand Loyalty
Category: Promotional Strategies
Category: Brand Strategy
Category: Discussion Facilitation
Category: Customer Engagement
Active Listening For Professionals

Active Listening For Professionals

Course 7, 1 hour

What you'll learn

Skills you'll gain

Category: Empathy & Emotional Intelligence
Category: Empathy
Category: Client Services
Category: Emotional Intelligence
Category: Social Skills
Category: Communication
Category: Active Listening
Category: Constructive Feedback
Category: Professional Development
Category: Interpersonal Communications
Category: Relationship Building
Category: Personal Development
Category: Non-Verbal Communication

What you'll learn

Skills you'll gain

Category: Non-Verbal Communication
Category: Research
Category: Communication
Category: Interpersonal Communications
Category: Communication Strategies
Category: Recognizing Others
Category: Self-Awareness
Category: Emotional Intelligence
Category: Professionalism

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Communication Strategies
Category: Customer Relationship Building
Category: Positivity
Category: Business Communication
Category: Empathy
Category: Trustworthiness
Category: Professionalism
Category: Tactfulness
Category: Rapport Building
Category: Active Listening
Category: Expectation Management
Category: Honesty
Category: Customer Complaint Resolution
Category: Overcoming Objections
Category: Service Recovery
Customer Experience: How To Delight Customers

Customer Experience: How To Delight Customers

Course 10, 1 hour

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Customer experience improvement
Category: Customer Complaint Resolution
Category: Process Analysis
Category: Client Services
Category: Process Improvement
Category: Customer Engagement
Category: Customer Retention
Category: Customer experience strategy (CX)
Category: Continuous Improvement Process
Category: Customer Relationship Building
Category: Experience Design
Category: Brand Loyalty
Using Surveys To Improve Your Customer Service

Using Surveys To Improve Your Customer Service

Course 11, 1 hour

What you'll learn

Skills you'll gain

Category: Survey Creation
Category: Market Research
Category: User Research
Category: User Feedback
Category: Customer Insights
Category: Client Support
Category: Interrigatories
Category: Research Methodologies
Category: Customer experience improvement
Category: Surveys

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Instructor

Alex Genadinik
Alex Genadinik
117 Courses24,079 learners

Offered by

Alex Genadinik

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