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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

4.7
stars
2,103 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

DC

Jan 6, 2021

I liked so much this course. The examples were so good to connect the concept and the real scenarios. Soft skill are so important and I'll use it to increase my communication with my colleagues.

IL

Apr 11, 2020

The course covers very important and interesting topics in a very accessibe way. I would like to get more practical tips on how to implement what is tought in a real life.

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376 - 400 of 539 Reviews for Improving Communication Skills

By Denis A E

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May 6, 2025

good helpful

By Neha B

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Jun 4, 2022

Nice course.

By Sherry E

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Oct 13, 2020

Great course

By Charmaine R

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Apr 16, 2020

great module

By Mellisa

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Apr 9, 2020

keep it up!!

By RACHEL H

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May 20, 2019

great course

By Shauhow W

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Oct 26, 2017

very useful!

By Sujeet S

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Oct 12, 2022

Best course

By Dao A D

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Oct 6, 2021

good course

By 刘炜华

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Sep 3, 2021

nice lesson

By Kevin P

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Mar 25, 2020

Good course

By Altaf G

•

Aug 29, 2017

Good course

By karena G

•

Jan 30, 2026

Incredible

By Nehal M

•

Jul 21, 2022

very goood

By Moxinur J

•

Jul 15, 2022

Great Work

By Funke A

•

May 22, 2020

Excellent!

By Vinnette G

•

May 13, 2020

Excellent!

By Reina R

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Mar 24, 2020

EXCELENTE.

By Anissa B

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Jul 19, 2017

Excellent!

By Tayyab H

•

Dec 4, 2022

Excellent

By Ahmed M G

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May 10, 2022

very good

By David I A

•

Aug 22, 2020

Excellent

By Felippe A A S

•

Jul 16, 2020

eXCELENTE

By Farhan A

•

Jul 7, 2020

Very nice

By Omer H ( O

•

Apr 20, 2020

Thank you