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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

4.7
stars
2,103 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

DC

Jan 6, 2021

I liked so much this course. The examples were so good to connect the concept and the real scenarios. Soft skill are so important and I'll use it to increase my communication with my colleagues.

AJ

Mar 10, 2018

What a great class!! I enjoyed every bit of it! and learned alot about how trust and deception work. The mechanism of Goal setting and ideas about how to have an effective conversation.

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401 - 425 of 539 Reviews for Improving Communication Skills

By Lee Y H

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Mar 8, 2020

Excellent

By Marcela F R

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Oct 8, 2018

EXCELLENT

By AUREA C Z

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Jul 10, 2018

excelente

By Nathan W

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Apr 29, 2018

Completed

By Ori

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Dec 31, 2017

Very Nice

By Gourav D

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Oct 2, 2017

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By Muhammad A F

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Sep 10, 2017

Excellent

By Noor K

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Nov 23, 2025

EXCELENT

By Kumawuese S

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Mar 15, 2023

loved it

By Yashaswi M (

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Feb 1, 2022

Good use

By ĐẶNG P S

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Jun 15, 2021

great !!

By Myles T

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Jun 10, 2020

LOVED IT

By Funda C

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Apr 9, 2020

Great! T

By Amr G Q M

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Aug 7, 2018

exellent

By Misty P

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May 12, 2024

Amazing

By Ehikhamhen A

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Sep 2, 2020

Awesome

By Christin R

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May 11, 2020

Great!!

By Manoj I

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Jul 1, 2018

love it

By TANIA T

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Aug 27, 2025

GREAT!

By Srivatsa H

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May 22, 2020

Thanks

By Ayasha R

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Apr 14, 2020

Superb

By Alima T

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Sep 13, 2024

great

By Pham T T

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May 7, 2020

Great

By Ram A

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Apr 16, 2020

Great

By Shreyansh K

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Jun 23, 2019

great